About the Role

We are looking for a Head of Operations to lead and streamline day-to-day business operations across our EdTech products and teams. The role requires strong ownership, people management, process building, and execution skills.

You will work closely with the leadership team to ensure smooth operations, improve team productivity, and drive execution across functions.

Key Responsibilities

Own and manage day-to-day business operations and ensure smooth execution.
Lead, manage, and coordinate cross-functional teams including sales, counselling, marketing, and support.
Build and improve operational processes, SOPs, workflows, and reporting systems.
Track team performance, productivity, targets, and operational KPIs.
Identify operational bottlenecks and implement practical solutions.
Coordinate with leadership to execute business priorities and initiatives.
Manage lead allocation, follow-ups, customer operations, and internal workflows.
Ensure timely completion of tasks and accountability across teams.
Prepare and review daily/weekly/monthly performance reports.
Work with technology/product teams to improve operational tools and automation.
Support hiring, onboarding, training, and performance management of operational teams.
Maintain strong communication and coordination between different departments.
Take ownership of operational problems from identification through resolution.

What We're Looking For

2–4 years of professional experience, preferably in the EdTech industry.
Experience managing teams and day-to-day operations.
Strong understanding of sales/lead operations and customer lifecycle processes.
Excellent communication and stakeholder-management skills.
Strong analytical and problem-solving abilities.
Comfortable working with CRMs, Excel/Google Sheets, dashboards, and productivity tools.
Ability to build processes from scratch and work in a fast-paced startup environment.
Strong ownership, execution, and decision-making skills.
Ability to manage multiple priorities while maintaining attention to detail.

Preferred

Previous experience in an EdTech startup or education consultancy.
Experience managing counselling/sales operations.
Familiarity with CRM and automation platforms.
Experience working closely with founders or senior leadership.

Why Join AAS EduGuide?

Work closely with leadership in a growing EdTech company.
Opportunity to build and scale operational processes.
Work across AI-powered education products and technology.
High ownership and decision-making responsibility.
Fast-paced environment with significant growth opportunities.

📍 Location: Noida | On-site
📩 Apply: hr@aaseduguide.com
🌐: aaseduguide.com | predico.co.in