Cancellation and Refund Policy

At AAS Eduguide Pvt. Ltd., we are committed to providing exceptional medical admission counseling services. This refund policy outlines the terms and conditions under which refunds may be processed for our various services.

1. General Refund Policy

7-Day Cooling-off Period: We offer a 7-day cooling-off period from the date of payment for most services, provided the service has not been commenced.

Refund Eligibility Criteria

Service Not Commenced: Full refund available if counseling services have not started
Technical Issues: Refund available if we cannot provide services due to technical problems
Service Unavailability: Full refund if we cannot deliver promised services
Duplicate Payments: Immediate refund for accidental duplicate transactions
Cancellation Before Counseling: Refund available before the first counseling session

Non-Refundable Scenarios

The following are non-refundable:

Services already rendered or counseling sessions completed
Document verification and processing fees
Third-party charges (payment gateway fees, government fees)
Cancellations after the counseling process has begun
Refund requests made after 30 days of service completion

2. Service-Specific Refund Terms

NEET UG/PG Counseling Services

Before Round 1: 90% refund (10% processing fee deducted)
After Round 1 Starts: 50% refund available
After Round 2 Starts: 25% refund available
After Final Round: No refund available
Seat Secured: No refund once admission is secured

Premium Counseling Packages

Within 24 hours: 95% refund (5% processing fee)
Within 7 days: 80% refund (before service commencement)
After service starts: Prorated refund based on services utilized
Seat Assurance Programs: Special terms apply (refer to package agreement)

One-Time Consultation Services

Before Consultation: 100% refund available
No-Show (Our End): Full refund + compensation
No-Show (Client End): No refund available
Rescheduling: Free rescheduling once, then charges apply

Document Services & Verification

Document Processing: Non-refundable once processing begins
Verification Services: Non-refundable after verification completion
Certificate Services: Refund available only if service cannot be provided

3. Refund Process & Timeline

How to Request a Refund

Contact Support: Email us at support@aaseduguide.com or call +91-9721636379
Provide Details: Include your registration number, payment details, and reason for refund
Submit Documents: Provide any required supporting documents
Review Process: Our team will review your request within 3-5 business days
Approval Notification: You'll receive confirmation once the refund is approved
Processing: Refund will be processed to your original payment method

Refund Timeline

Online Payments

• Credit/Debit Cards: 5-7 business days
• Net Banking: 3-5 business days
• UPI/Wallets: 1-3 business days

Other Methods

• Bank Transfer: 7-10 business days
• Demand Draft: 10-15 business days
• Cash Payments: Immediate (at office)

Note: Refund timelines may vary depending on your bank's processing time and the original payment method used. We have no control over bank processing delays.

4. Special Circumstances

Medical Emergency

In case of medical emergencies preventing you from utilizing our services, we offer compassionate refund consideration. Medical documentation may be required for verification.

Force Majeure Events

In case of natural disasters, government restrictions, or other force majeure events that prevent service delivery, full refunds or service credits will be provided.

Service Quality Issues

If you're unsatisfied with our service quality, we encourage you to contact us first for resolution. Refunds may be considered on a case-by-case basis after internal review.

5. Dispute Resolution

Internal Resolution Process

Direct Communication: Contact our customer support team first
Escalation: If unresolved, escalate to our management team
Review Committee: Complex cases reviewed by our internal committee
Final Decision: Management decision is communicated within 15 days

External Dispute Resolution

If internal resolution is not satisfactory, disputes may be resolved through:

Consumer forums as per Consumer Protection Act
Arbitration as per Arbitration and Conciliation Act
Courts of competent jurisdiction in Kanpur, Uttar Pradesh

6. Important Terms & Conditions

Refund Method: Refunds will be processed only to the original payment method
Processing Fees: Payment gateway charges (2-3%) are non-refundable
Partial Services: Prorated refunds calculated based on services utilized
Documentation: All refund requests must be supported by proper documentation
Time Limit: Refund requests must be made within 30 days of service completion
Policy Updates: This policy may be updated; changes will be communicated
Final Authority: AAS Eduguide Pvt. Ltd. reserves the right to make final decisions

7. Contact Information

For any refund-related queries or to initiate a refund request, please contact us:

AAS Eduguide Pvt. Ltd.

Refund Support

Email: support@aaseduguide.com

Phone: +91-9721636379

Hours: Mon-Sat 10 AM - 6 PM

Emergency Contact

For urgent refund matters during counseling periods

WhatsApp: +91-9721636379 (24/7 during counseling season)

This refund policy is subject to change. Please check this page regularly for updates. Last updated: January 2026